“Switching to ResDiary from OpenTable meant that we immediately starting making huge savings per month”
We started using ResDiary in Made in Camden after using OpenTable for a number of years.
With our new restaurant been situated within a very popular music venue, we are extremely busy. We required a system that could handle the speed of our service, allocate tables to allow maximum performance from our restaurant capacity and that could be accessed from several workstations in real time.
Switching to ResDiary from OpenTable meant that we immediately starting making huge savings per month. More importantly, we now have a system that is a flexible, easy to use, cloud based solution that meets all our needs and more.
We have found ResDiary to be so efficient and flexible in their service delivery that we have now setup a temporary ResDiary system to help support our pop-up restaurant ‘Fishy Business’ in London’s ‘Roundhouse’. ResDiary recently developed an integration with Stripe Connect, which allows our customers to make a reservation online and provide us with a deposit to secure their booking. This integration works seamlessly and our customers love that they can make secure payment via their mobile phone.
“For me, Resdiary is a no ‘Brainer’ – it increased sales and reduced mistakes – it’s our own 24 hours a day sales man!”
I’ve used ResDiary for the past 18 months in three of my restaurants and it has been fantastic – we now have a comprehensive customer list covering all three venues available to use for our marketing. Every service is well organised and we are able to make maximum use of our capacity and, best of all, it is now incredibly easy for our customers to make a booking any time via our website and through our mobile phone app! The support from the ResDiary team is excellent – never have I been put on hold or told it can’t be done. All the ResDiary staff have worked in restaurants so they really know the kind of problems we face. For me, Resdiary is a no ‘Brainer’ – it increased sales and reduced mistakes – it’s our own 24 hours a day sales man.
“My customers no longer all come at once, they no longer feel rushed or have to wait a long time for a table, the whole dining experience has improved and has increased repeat business!”
My Kitchen + Front of House team find it much more easier to manage and are able to provide a better level of service for my customers.
The flexibility of ResDiary, the amazing team who consistently provide excellent service and ResDiary’s ongoing R+D makes ResDiary far superior than any other Reservation System.
The biggest regret I have, is not using ResDiary earlier! A huge thanks from all of us at The Regency Club to the ResDiary Team for developing such an amazing system and for providing great support allowing us to use it to its full potential.
“We estimate a 33% saving per month using ResDiary”
I came to ResDiary from Livebookings who almost turned us off the online bookings system for good… these guys are the real professionals and provide a consistent, quality product that exceeds expectations, with fantastic value for money. Cannot recommend highly enough.
We estimate we saved 33% on our basic monthly charges.
ResDiary do not advertise our restaurant on Google to drive traffic to their portal and all bookings from book.resdiary.com are free of charge anyway.
“Tayyabs now take 99% of bookings via the customised widget on their website”
Previously to using ResDiary at Tayyabs we were having to control and manage our bookings by telephone and a paper diary. Since signing up with ResDiary, they have not only provided us with a great management tool for efficiently controlling our extremely busy services but have also opened my business to the online market of table reservations.
I now gain on average 99% of bookings via the customised widget on my website and all this for a flat monthly fee. This has allowed my management team to focus even more on our customers and provide myself, as the business owner, a man power saving of 14+ hours per week.
This product starts paying for itself within hours!
“London Steakhouse Co. save £400 a month with ResDiary”
We moved to ResDiary a year ago from OpenTable and made immediate savings of £400 per month – and by using the built-in facilities with ResDiary to create promotions and to market to our customer list, we have been able reduce our expenditure with external deal partners by 25% over the course of the year.
The real benefit to us of using ResDiary, though, is the fact that we have been able to increase our turnover and the number of covers booked by 30% since we took the system on.
We now use ResDiary in three outlets and plan to use it on a fourth very soon.
“Using ResDiary IlForno achieved higher targets -an uplift of over 20%”
Mike Conyers at ResDiary converted us from using OpenTable to using ResDiary at our Il Forno restaurant in Liverpool. Mike and his team took our busiest day at Il Forno, examined the numbers achieved through OpenTable and concluded that we were under sold by some 70 covers. Mike and ResDiary then implemented their great reservation and table management system and regularly achieved the higher targets – an uplift of over 20% – at a much lower overall cost then we were previously paying OpenTable.
We were so impressed with the flexibility and ease of use of ResDiary that we rolled out ResDiary to our chain of Sapporo Tepanyaki restaurants and achieved an uplift in the region of 15% over covers previously achieved under a very complicated manual system.
We also made considerable savings on our reservation labour costs as all confirmations are completely automated in real time.